Customer Care

At J.w.Duwyn Artworks, shipping and delivery charges are built into the purchase price. No additional shipping charges are added to the cost at checkout. Some of the products offered are produced in, and shipped from Canada, and some are produced in, and shipped from the United States. Because of this, some products may be subject to Customs charges and/or fees when crossing international borders.

Order Processing

All products in our store are made to order and produced by our trusted fulfillment partners. Please allow 3–7 business days for production before your order ships.

Pictorem Products (Canvas Prints & Fine Art Prints)

Pictorem fulfills orders from facilities in both Canada and the United States. Canadian orders are shipped from their Canadian facility; US orders from their US facility. This means no cross-border delays or customs issues for Canadian and US customers.

• Canada: Estimated delivery 5–10 business days after production
• United States: Estimated delivery 5–10 business days after production
• International: Please contact us before ordering to confirm availability and estimated delivery times

Artelo Products (Art Prints & Merchandise)

Artelo fulfills and ships all orders from their facility in Lexington, Kentucky, USA.

• Canada: Estimated delivery 7–14 business days after production
• United States: Estimated delivery 5–10 business days after production
• International: Please contact us before ordering to confirm availability

Shipping Rates

Shipping rates are included in the price at checkout for all orders within Canada and the Continental U.S.A.

Please Note

All delivery timeframes are estimates and may vary due to carrier delays, peak seasons, or circumstances beyond our control. Once your order ships, you will receive a tracking number via email.

For any shipping questions, please contact us at...

support@j-w-duwyn-artworks.com