Refund policy

Returns and Refunds

All art prints sold by JW Duwyn Artworks are custom printed on demand. As such, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately (maximum of 30 days) if the item is defective, damaged, or if you received the wrong item. Photo documentation of the package upon arrival, as well as contents once unboxed will greatly speed up the resolution process. Contact us at support@j-w-duwyn-artworks.com to report an issue.  We will respond to all claims within 2-3 business days.

Non-Returnable Items

Due to the custom nature of our products, all art prints are final sale. We do not accept returns on undamaged items, sale items, or gift cards. Original paintings and artworks by the artist are also non-returnable and are available by direct contact only.

Exchanges

Unfortunately, due to the custom made print-on-demand nature of our products, we do not offer exchanges. Please ensure at checkout that you have selected the correct size and/or framing options (when applicable) before completing your order. For any related questions or concerns, contact us at support@j-w-duwyn-artworks.com.

Refunds

If a return is approved due to damage or defect, we will arrange a replacement or full refund to your original payment method within 10 business days at no cost to you.  No return shipping required for damaged or defective items.  For any related questions or concerns, contact us at support@j-w-duwyn-artworks.com.

European Union — 14 Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging. Return shipping costs for EU orders are covered by JW Duwyn Artworks.  Proof of purchase is required.